Federica Cena

Short Curriculum Vitae 

Born in Turin on 10 July 1979

Researcher INF01
December 2011
Department of Computer Science
University of Turin

Ph.D. in “Communication Science”
March 2007
Department of Computer Science
University of Turin, Italy
Thesis: “The role of semantic dialogue for adaptation in ubiquitous environment”

II Level Degree in “Communication in ICT Society”
July 2003
University of Turin
Mark: 110 /110 cum laude with mention and publication right
Thesis: “Personalizing the interaction with a Contact Center system. A project of adaptive management of call answering” 

Master in “Web Career”
May 2002
University of Turin and Getronics
ICT, CRM and Contact Center

I Level Degree in “Communication Science”
September 2001
University of Turin
Mark: 110/110 cum laude with mention
Thesis: “A personalized hypermedia system for web-based tool” 

Certificate in "Classical High School"
1998
Liceo Classico Statale Isaac Newton, Chivasso (Turin), Italy
Mark: 60/60